Cisco Unified CME and Unity Express Training

Purchase Options:

New Video Update: Configuring Single Number Reach (SNR) and Music On Hold (MoH) in Cisco Unified CME

This training package includes a video series and workbook solution focused on showing you how to deploy a SMB Voice Network using Cisco Unified CM Express and Unity Express step-by-step for many of the core features used in practical small business networks today. The Cisco Unified CME Video series will be released in video modules for each feature and function that can be deployed using the GUI application called the Cisco Configuration Professional (CCP) or through CLI. If you are a Ultimate Collection, Cisco+ Collection, Cisco Collection, or Cisco Voice Bundle subscriber you can access all of the modules as they become available.

Below are the video modules available today for the video series:

  1. Initial CLI Configuration
  2. Accessing Cisco Unified CME using Cisco Configuration Professional
  3. Adding Extensions, Users, and Phones (Part 1)
  4. LAN Configuration (VTP, Voice VLAN, Data VLAN, 802.1Q)
  5. Adding Extensions, Users, and Phones (Part 2)
  6. Outgoing Calls through PSTN
  7. Incoming Calls
  8. Translations: Changing E.164/DID Numbers for Outgoing Calls – Part 1
  9. Translations: Changing E.164/DID Numbers – Part 2
  10. Translations: Using 911 Dial Plan
  11. Class of Restrictions (CoR)
  12. Directory Services
  13. Call Forwarding
  14. Call Transfers
  15. Call Park
  16. Call Pickup
  17. Intercom
  18. Paging
  19. After-Hours Call Blocking
  20. Single Number Reach — NEW!!!
  21. Music-On Hold — NEW!!!

This training packages also contains a workbook solution that will show you how to deploy a small and SMB voice system using Cisco Unified CME and CUE for a large range of common voice features and capabilities. You will learn some of the critical components, considerations, best practices, troubleshooting, and providing other valuable resources.

Video Series (MP4) – 223 minutes

Workbook Solution (PDF, Network Diagrams)

Video Series Length: 223 minutes

  1. Initial CLI Configuration
  2. Accessing Cisco Unified CME using Cisco Configuration Professional
  3. Adding Extensions, Users, and Phones (Part 1)
  4. LAN Configuration (VTP, Voice VLAN, Data VLAN, 802.1Q)
  5. Adding Extensions, Users, and Phones (Part 2)
  6. Outgoing Calls through PSTN
  7. Incoming Calls
  8. Translations: Changing E.164/DID Numbers for Outgoing Calls – Part 1
  9. Translations: Changing E.164/DID Numbers – Part 2
  10. Translations: Using 911 Dial Plan
  11. Class of Restrictions (CoR)
  12. Directory Services
  13. Call Forwarding
  14. Call Transfers
  15. Call Park
  16. Call Pickup
  17. Intercom
  18. Paging
  19. After-Hours Call Blocking
  20. Single Number Reach (SNR)
  21. Music-On Hold (MoH)

Below are global configuration and setup will include:

  • Cisco UC Manager Express 7.1 (aka CME)
  • Telephony Service
  • Directory Numbers
  • IP Phone Configuration
  • Cisco Unity Express 7.0.1 (aka CUE)
  • Enable Voicemail Services
  • Sending Calls to Voicemail on CME
  • Create User Voice Mailboxes

Feature Configuration involving:

  • Configuring DHCP on Cisco IOS
  • Mapping an analog line (DID) to an IP Phone
  • Configuring FXS port as a SCCP port
  • CME as a SIP Server for SIP Clients
  • Blocking incoming calls from PSTN
  • Setting up Authenticated SIP Trunk to SIP Provider
  • Local Phone Directory
  • Single Number Reach (SNR)
  • Sending Calls to Voicemail
  • Conferencing: MeetMe and Ad-Hoc
  • Paging
  • Personal Speed Dial
  • Upgrading CME Software
  • Intercom
  • Hunt Group
  • Call Park
  • How to setup Phone Softkey Templates
  • Extension Mobility
  • How to setup a custom ring tone?
  • Call Center Solution (using TCL scripts)
  • Fax to Email using T.37
  • Upgrading CUE to Version 7.0.1
  • Auto Attendant
  • Voicemail Email Notifications
  • Using CME and CUE on Separate Routers
  • Live Record
  • Phone Services
  • Cisco CME using Exchange 2007 UM
  • Voice and Data VLAN
  • Using XML menu file for Phone Services
  • SIP Firmware upgrade on Cisco 7940/7960 IP Phones
  • VoiceView
  • SIP Firmware upgrade on Cisco 7961/7962+ IP Phones
  • Cisco Unified CallConnector
  • Downgrade CUE Software
  • CUE Basic Setup Wizard
  • Equipment Used:
    • Cisco UC520 Appliance (integrated with CUE service module)
    • MS Exchange 2007 Unified Messaging (UM)
    • SCCP IP Phones: Cisco IP Communicator, Cisco 7970, Cisco 7960 Phones
    • SIP IP Phones: Third-Party Client called X-lite
    • Other Endpoints: Standard Analog Phone
    • PSTN: Single analog line (& DID) connecting to AT&T PSTN

IMG_7397Michel Thomatis, CCIE #6778 (15 year) – Chief Network Architect & Lead Trainer

Michel has spent the last 18 years as a network engineer/architect.  As a 15-year CCIE, Michel loves the opportunity to provide training in a wide-array of network technologies. He formerly worked at Cisco, as well as in government, banking, and non-profit organizations. He has published the “Network Design Cookbook” and a science fiction novel called “The Dark End”.  He has also published various iOS applications (virtual Network Engineer, Circlefalls) that can be found on Apple’s iOS App Store.  Other software development experience includes python and SDN.  Currently, Michel is the owner, Chief Network Architect and Lead Trainer at RouteHub Group, LLC.