Cisco Unified CM Training

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New Video Update: In this video update (11 minutes) we will talk about directory URIs and how to setup URI dialing within a Unified CM cluster. We will also talk about other considerations and requirements when using URI dialing on Cisco Unified CM.

The video labs in this series is applicable for Cisco Unified CM versions 8.X, to 11.X environments.

Cisco Unified CM 11.X (previously called Cisco CallManager) is the latest product release for providing IP communications. It is the most important element on a Voice infrastructure responsible for call processing for all voice devices (e.g. IP Phone, voice gateway, etc).

In this training series we will teach you the concepts, design aspects with best practices, and how to deploy Cisco Unified CM as a solution step-by-step to support SCCP and SIP endpoints. You will learn about the critical components, considerations, troubleshooting, and other valuable resources to manage your IP telephony network effectively with reporting capabilities. Some of the video labs will include such topics from installing CUCM on VMware ESXi, configuring a remote site enabled for SRST, enabling hunt groups with call queuing, using SIP trunking with your voice gateway, to adding a Subscriber server into our cluster among other topics (seen under ‘Topics’).

This series is led by a 15-year CCIE architect with 18 years of real world experience with enterprise voice deployments.

Videos (MP4): 20 hours (1210 minutes )

  • Overview
  • Installing Cisco Unified CM on VMware ESXi
  • Cisco Prime License Manager (CPLM)
  • Partitions and Calling Search Spaces (CSS)
  • Device Pool Components
  • Activating Services
  • Creating Device Pool
  • Media Resources
  • Adding Cisco Phones (SCCP)
  • Basic Network Configuration
  • Adding Voice Gateway using SIP
  • Adding Voice Gateway using MGCP
  • Using the DSP Calculator
  • DSP Resources
  • Route Group, Route List, and Route Patterns
  • Testing External Calling
  • LDAP Integration with Windows 2008/2012 Server
  • Adding SIP Phones
  • Associating Users with Endpoints
  • Basic Phone Features (Transfer, Call Forwarding, Speed Dials, etc)
  • Reach Me Anywhere (Single Number Reach, Mobile Connect)
  • Hunt Group with Call Queuing
  • Configuring Cisco IOS Router as a PSTN Simulator
  • Cisco Jabber Voice app for iPhone
  • Time Schedules
  • Self Provisioning for Cisco Phones
  • Cisco Jabber Video app for iPad
  • Translation Patterns
  • CTI Route Points
  • Media Resources & Music On Hold (MoH)
  • User Options Page
  • Call Park
  • Ad-Hoc Conferencing
  • Meet-Me Conferencing
  • Troubleshooting Conferencing services
  • Phone Services
  • Extension Mobility
  • Hunt Groups
  • Shared Line
  • Call Pickup Group
  • Accepting Multiple Calls
  • Installation of Cisco Unified CM (Subscriber)
  • Backup and Restore
  • Generating reports using CDR
  • Self-Care User Portal
  • Conference Now
  • URI Dialing (within UCM Cluster) — NEW!!!
  • Remote Site running Voice
    • Network Configuration
    • Media Resources
    • SRST
    • H.323 Fallback
    • Inter-site Calling
  • Intercom
  • SIP Trunk (to Cisco CME router)
  • Device Mobility
  • Bulk Changes
  • Caller Restrictions
  • Tools: Phone Remote by VoIP Integration
  • Click to Call (on Windows 7)
  • SIP Trunk to SIP Provider (CUBE Scenario #1)
  • Cisco ASA Phone Proxy (without Security Tokens)
  • LDAP Custom Filters
  • Using the Product Upgrade Tool (PUT) for CUCM Upgrades
  • Upgrading the Cisco IP Phone Firmware (SCCP)


Michel Thomatis, CCIE #6778 (15 year) – Chief Network Architect & Lead Trainer

Michel has spent the last 18 years as a network engineer/architect.  As a 15-year CCIE, Michel loves the opportunity to provide training in a wide-array of network technologies. He formerly worked at Cisco, as well as in government, banking, and non-profit organizations. He has published the “Network Design Cookbook” and a science fiction novel called “The Dark End”.  He has also published various iOS applications (virtual Network Engineer, Circlefalls) that can be found on Apple’s iOS App Store.  Other software development experience includes python and SDN.  Currently, Michel is the owner, Chief Network Architect and Lead Trainer at RouteHub Group, LLC.