Cisco UC320W Small Business Training

Purchase Options:

New Video Update: learn how to use the Cloud Assisted Upgrade (CAU) if you are using firmware 2.1.1(7) or lower on the UC320W appliance.

The Cisco UC320W appliance provides Voice and Unified Communications for a Small Business network at an affordable price while providing many valuable basic to advanced voice features to the environment. The phone system appliance is an alternative over the Cisco UC500 series providing a turn key solution with easy configuration and management.

In this video series we will show you how to deploy the Cisco UC320W phone system appliance from start to finish walking you through the configuration steps and testing many of the voice features that include conferencing, transfers, voicemail, to the Auto Attendant step-by-step. You will learn how you can design and deploy the UC320W in a practical environment for all the components that are matter in the real world.

Videos (MP4) [~179 minutes] ; for best results use the VLC player or Quicktime

Below are the video topics in this series [Videos: 179 minutes]:

  • Concepts and Design Practices
  • Hardware Overview
  • Lab Environment Setup
  • Firmware Update
  • Configuration Wizard
  • Dial Plan
  • User and Phone Associations
  • Network and VLAN tagging
  • System Status, Dashboard, Monitoring
  • Configuration and Testing
    • Internal Calling
    • Outbound Calling
    • Voicemail
    • Voicemail to Email
    • Auto Attendant (Basic, Custom Prompts)
    • Call Park
    • Conferencing
    • Call Forwarding
    • Call Transfers
    • Shared Lines
    • Hunt Groups
    • Paging (External Speaker System, Speakerphone on IP Phone)
    • Phone Directory
    • Redial
    • SIP Trunk to SIP Provider on the Internet –NEW–
  • Equipment
    • Cisco UC320W appliance
    • Cisco ESW 540 PoE Switch
    • Cisco SPA 504G IP Phone
    • Analog Phone
    • Analog line from PSTN

IMG_7397Michel Thomatis, CCIE #6778 (15 year) – Chief Network Architect & Lead Trainer

Michel has spent the last 18 years as a network engineer/architect.  As a 15-year CCIE, Michel loves the opportunity to provide training in a wide-array of network technologies. He formerly worked at Cisco, as well as in government, banking, and non-profit organizations. He has published the “Network Design Cookbook” and a science fiction novel called “The Dark End”.  He has also published various iOS applications (virtual Network Engineer, Circlefalls) that can be found on Apple’s iOS App Store.  Other software development experience includes python and SDN.  Currently, Michel is the owner, Chief Network Architect and Lead Trainer at RouteHub Group, LLC.